Frequently Asked Questions
Everything you need to know about shopping with Kelty.
What are your shipping options and delivery times?
We offer standard, expedited, and overnight shipping. Standard delivery typically takes 3-7 business days depending on your location.
What is your return policy?
You can return unused products in their original packaging within 30 days of purchase for a full refund. Please note that return shipping costs may apply.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a warranty on your products?
Yes, we stand by the quality of our gear. Most items come with a limited manufacturer's warranty against defects in materials and workmanship.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our customer support team within 1 hour of placement if you need to make changes or cancellations.